Shipping policy
Shipping Policy
Thank you for choosing Urban Finds! We are committed to providing you with a seamless shopping experience. Please review the following information regarding our shipping and delivery policies:
Shipping Methods and Timelines
We deliver nationwide across South Africa. Orders are typically processed within 3-5 business days, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email with tracking information. Delivery times vary depending on your location and selected shipping method.
Shipping Costs
Shipping costs are calculated and shown at checkout before you pay.
Delivery Delays
While we strive to deliver your order in a timely manner, please understand that delivery delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. If you experience any delays with your order, please contact us, and we will assist you accordingly.
Order Tracking
You can track the status of your order using the tracking information provided in your confirmation email. If tracking hasn't updated in more than three business days, or you have any questions about your order's status, please contact our customer support team.
Damaged Deliveries
Please check your parcel as soon as it arrives. If anything arrived damaged, send photos to accounts@corelinksolutionssa.co.za within 48 hours of delivery so we can lodge a claim with the courier.
Shipping Restrictions
- We are unable to ship to P.O. boxes or APO/FPO addresses.
- Some items may have shipping restrictions due to size, weight, or destination. Please refer to the product page for more information.
Returns and Exchanges
For information about returns and exchanges, please refer to our Return & Refund Policy.
Contact Us
If you have any further questions or need assistance, please contact our customer support team at accounts@corelinksolutionssa.co.za.