Refund policy

Return & Refund Policy

Urban Finds

We want you to be happy with what you buy from us. This policy explains when you can return an item, how to do it, and what to expect. It works alongside your rights under South African law — nothing in this policy takes those rights away.

1. Your 7-day cooling-off right

Because you bought from us online, Section 44 of the Electronic Communications and Transactions Act gives you 7 days from the day you receive your order to cancel and return it — for any reason, or no reason at all. You don't have to explain yourself and we won't charge you a penalty.

To use this right:

  • Contact us within 7 days of delivery at accounts@corelinksolutionssa.co.za
  • The item must be unused, in the same condition you received it, with all tags attached and in its original packaging
  • Include all accessories, cables, manuals, and free gifts that came with it
  • You'll need your receipt or proof of purchase

Who pays for return shipping: you do. Under the cooling-off right, the direct cost of returning the goods is yours to carry. This is different from a faulty item — see section 2.

2. Faulty, damaged, or incorrect items

Please open and check your order as soon as it arrives.

If your item is defective, damaged in transit, or not what you ordered, contact us straight away at accounts@corelinksolutionssa.co.za with your order number and clear photographs of the problem. Report transit damage within 48 hours of delivery so we can lodge a claim with the courier.

Your 6-month statutory warranty. Under Sections 55 and 56 of the Consumer Protection Act, everything we sell must be of good quality, in working order, free of defects, and reasonably durable. If it isn't, you have 6 months from delivery to return it — and you choose whether you want a repair, a replacement, or a full refund. We don't get to decide that for you.

Who pays for return shipping: we do. When goods fail to meet the standards above, the cost of getting them back to us is ours, not yours.

This 6-month right applies to every item we sell, including sale items and discounted stock.

3. Manufacturer warranties

Many of the brands we stock carry their own warranty, often longer than 6 months. These run in addition to your statutory rights. After the 6-month CPA window closes, contact us and we'll help you claim under the manufacturer's warranty, or point you to the right service channel.

4. How to start a return

  1. Email accounts@corelinksolutionssa.co.za with your order number, the item, and the reason for return.
  2. We'll respond with a return authorisation and instructions on how and where to send it.
  3. Pack the item securely in its original packaging and send it to the address we give you.

Please don't ship anything back before contacting us. Items sent without an authorised return can't be processed, and we can't be responsible for parcels we weren't expecting.

5. Items we can't accept back

The cooling-off right in section 1 does not apply to:

  • Software, digital licences, activation codes, or downloadable content once the seal is broken or the code has been redeemed
  • Items made to order, personalised, or special-ordered specifically for you
  • Consumables or personal-care items where the hygiene seal has been broken — in-ear headphones and earbuds, for example
  • Gift cards and vouchers

We also can't accept items returned incomplete, physically damaged through misuse, or missing their original packaging and accessories.

Important: this list limits change-of-mind returns only. If any item is defective or not as described, your 6-month rights under section 2 still apply in full — including to sale items, opened items, and everything listed above.

6. Exchanges

The quickest way to get a different item is to return the one you have, and place a new order once we've authorised the return. That way you're not waiting for two processes to line up.

If your item is faulty and you'd prefer a replacement rather than a refund, tell us — under the CPA that choice is yours.

7. Refunds

Once your return reaches us, we'll inspect it and let you know whether it's approved, usually within 3 business days of receiving it.

Approved refunds go back to your original payment method. We don't refund to a different card or account.

Timing:

  • We process approved refunds within 10 business days of approval
  • For cooling-off cancellations, the law allows suppliers up to 30 days — we aim to be well inside that
  • Your bank or card issuer may take a few additional days to reflect the money

If more than 15 business days have passed since we told you your refund was approved and you still haven't seen it, email us at accounts@corelinksolutionssa.co.za and we'll chase it.

Original delivery charges are refunded in full when the item was faulty, damaged, or incorrect. For change-of-mind returns under the cooling-off right, we refund the price of the goods.

8. Contact us

Email: accounts@corelinksolutionssa.co.za
Trading name: Urban Finds